Help & Support
Because everyone’s circumstances and storage needs are different, we encourage you to visit, telephone or send us an e-mail so that we can discuss your needs and recommend the correct storage space for you.
Dover
mail dover@aandsselfstorage.co.uk
phone 01304 822 844
Canterbury
mail canterbury@aandsselfstorage.co.uk
phone 01227 459 944
How much storage do you need?
Our storage facilities offer a wide range of size options from 16 sq ft lockers to 200 sq ft storage rooms.
Unsure of how much space you need? Use our storage calculator or consult with one of our experts, who will help you find your perfect storage solution.
FAQs
If you have any questions which have not been answered here, or want to make an enquiry, please feel free to contact us, or you can visit personally and talk to our friendly staff.
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You can occupy your unit for as long as you like. We are a well established site and we still have some storers who have been with us since the 1990s.
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We offer the most competitive rates in the area, with no hidden costs or steep increases. We offer generous discounts for those who would like to pay 3, 6 or 12 months in advance.
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Yes, the buildings and containers are well maintained to ensure the units are always clean and dry.
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We are very clear on all costs from the outset and while we ask that you insure your goods, unlike the larger operators, we don’t insist you do so with us.
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Yes, absolutely. We refund any unused storage days, subject to a 7 day notice period and a two week minimum term.
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All units are secured with padlocks - for internal storage you can bring your own or buy one from us. We provide discus padlocks for the outdoor containers to ensure enhanced security.
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If you are storing outside in Dover, you can access the site 24 hours a day, 7 days a week. For internal storage, we are open in Dover 8.30am to 6pm Monday to Friday and 9am to 3pm on Saturdays.
In Canterbury we are open 9am to 5pm Monday to Friday and 9am to 1pm on Saturdays.
If you require access outside of these hours, we can arrange this with advance warning.
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Yes, we have a range of trolleys, forklift and pallet trucks to help move your goods into your unit.
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We work with a number of trusted removals companies and you can find a list of recommended vendors here. We do not provide a removal service ourselves.
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No, you can turn up any time if you have 24 hour access.
For those storing inside, we are open in Dover 8.30am to 6pm Monday to Friday and 9am to 3pm on Saturdays.
In Canterbury we are open:
9am to 5pm Monday to Friday and 9am to 1pm on Saturdays.
If you require access outside of these hours, we can arrange this with advance warning.
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Have a look at our storage calculator or get in touch with the staff in the office who will gladly advise.
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We are the most competitive self storage business in the area. Have a look at ‘Get a Quote’ to find out how much it will cost to store your goods.
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You can store anything, within reason!
For obvious reasons you cannot store illegal items, animals, hazardous materials, food or perishable items.
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If your goods are worth storing, they are worth insuring. While it isn’t a legal requirement, we are obliged under the terms of the Self Storage Association to ask you to do so. It’s usually very easy to insure with your own household insurance. If this proves too difficult, we recommend www.insurastore.com, at a competitive rate of £0.69 per £1000.00 of cover.
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We only provide padlocks for those storing in our containers. We sell padlocks, or you can bring your own.
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We have a very strict policy to ensure no debt builds up and we have the right to take possession of your goods if you default on any payment past a 30 days notice period.
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In Dover, for those who pay for 24/7 storage, we are open all year round.
For those storing inside, the office is open in Dover 8.30am to 6pm Monday to Friday and 9am to 3pm on Saturdays.
In Canterbury we are open 9am to 5pm Monday to Friday and 9am to 1pm on Saturdays.
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You store it, you lock it, you keep the key.
You are the only person with access to your unit, though you can let us know if you’d like to allow anyone else access.
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We ask for one week’s notice and we will refund any unused storage days with the month.
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We will refund your £50 deposit once we have checked your unit has been emptied and all invoices have been paid.
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You can pay by standing order, bank transfer, cheque, cash or card payment.
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We can recommend a number of reputable local firms to move your goods.
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There is no charge, but you will need to book this in advance so that one of our licensed forklift drivers can help.
Visit us at one of our locations
Canterbury
New Dover Road
Canterbury
Kent
CT1 3AA
canterbury@aandsselfstorage.co.uk
01227 459944
Mon - Fri: 9.00 a.m. to 5.00 p.m.
Sat: 9.00 a.m. to 1.00 p.m
Dover
Menzies Road
Dover
Kent
CT16 2HQ
dover@aandsselfstorage.co.uk
01304 822844
Mon - Fri: 8.30 a.m. to 6.00 p.m.
Sat: 9.00 a.m. to 3.00 p.m