A&S Self Storage Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details
Post
A & S Self Storage Ltd, Menzies Road, Whitfield, DOVER, Kent, CT16 2HQ, GB
Telephone
01304822844
Email
dover@aandsselfstorage.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Identification documents
Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
Names and contact information
Customer or client accounts and records
Video and CCTV recordings of public areas (including indoor and outdoor spaces)
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Website and app user journey information
We collect or use the following information to comply with legal requirements:
Name
Contact information
Identification documents
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Account information
Purchase or service history
Video recordings of public areas
Witness statements and contact details
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Legitimate Interest Statement for Collecting Personal Information in Self Storage We collect and use personal information based on our legitimate interest to: Administer storage agreements and maintain accurate customer records. Verify identity to prevent unauthorized access and reduce the risk of fraud or theft. Communicate with customers regarding their storage units, payments, or changes to services. Ensure the safety and security of the premises through access controls and surveillance systems. Comply with legal obligations and respond to lawful requests from law enforcement or regulatory bodies. Improve our services and address customer needs effectively. We ensure that any data collected is limited to what is necessary, is used responsibly, and that individuals’ rights and interests are always respected.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect and use personal information to effectively operate and manage customer accounts and guarantees within our self storage services. This includes: Account Creation and Management: To verify the identity of customers, maintain accurate records, manage billing and payments, and ensure secure access to storage units. Contractual Obligations: To fulfill our contractual responsibilities, including providing the agreed-upon storage services and processing guarantee agreements where applicable. Security and Fraud Prevention: To safeguard our facilities and customers’ stored goods, monitor for fraudulent activity, and enforce compliance with our terms of service. Customer Support and Communication: To respond to inquiries, send important service updates, and manage any disputes or claims. Legal and Regulatory Compliance: To comply with applicable laws and regulations relating to the operation of storage facilities and the retention of financial and identification records. These activities are necessary for the legitimate operation of our business and do not override your rights and freedoms. We ensure that data is handled securely and only used for relevant, proportionate purposes.
Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect and use personal information based on our legitimate interest in ensuring the safety and security of our facilities, customers, staff, and the general public. This includes the prevention, detection, investigation, and prosecution of criminal activities such as theft, vandalism, fraud, and unauthorized access. As part of this interest, we may: Monitor facilities using CCTV surveillance; Keep access logs and entry records (e.g., key codes, sign-ins); Collect identification documents during account setup; Share relevant data with law enforcement or legal authorities when required. These measures are necessary to maintain a secure environment and to uphold our legal and contractual obligations. We ensure that the collection and use of such data is proportionate, limited to what is necessary, and processed with respect for individuals’ rights and freedoms.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for legal requirements are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Lawful Bases for Collecting or Using Personal Information to Comply with Legal Requirements in Self Storage We process personal information where necessary to comply with our legal obligations. This includes: Maintaining accurate records for tax, accounting, and regulatory compliance. Responding to lawful requests from law enforcement, courts, or government authorities. Preventing, detecting, and reporting criminal activity, such as theft, fraud, or vandalism. Complying with health and safety regulations and other applicable legislation affecting our operations. Fulfilling requirements under consumer protection laws, such as rights related to contracts, cancellations, and refunds. Processing this data is required by law, and failure to do so would prevent us from operating lawfully as a business.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect and use personal information based on our legitimate interest to effectively handle and resolve customer queries, complaints, or claims. This includes: Investigating and responding to customer enquiries or issues related to storage services. Maintaining records of communications to ensure accountability and service quality. Resolving disputes, managing insurance claims, or defending legal claims. Improving our services based on feedback or recurring issues. Ensuring fair treatment and maintaining trust in our business practices. This processing is necessary to provide a responsive and professional service, protect our business interests, and maintain customer satisfaction.
Where we get personal information from
Directly from you
CCTV footage or other recordings
How long we keep information
Five years
Who we share information with
Others we share personal information with
Insurance companies
Professional or legal advisors
Financial or fraud investigation authorities
External auditors or inspectors
Professional consultants
Organisations we’re legally obliged to share personal information with
Debt collection agencies
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 3rd April 2025